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Whether it is Amazon Prime Day, Black Friday or the January sales, we all love a good bargain! However, you need to stay safe when buying electrical equipment from websites.
A cheap pair of hair straighteners or a digital radio at a knock-down price may sound tempting, but these products may end up costing more than money.
Counterfeit goods are available on third-party selling sites like Amazon, eBay and Wish. They may look like the real deal, but they have been manufactured in countries where safety regulations are much more lax.
In the last year, over one million UK shoppers bought a fake electrical product online, both inadvertently and intentionally.
Electrical equipment testing can help identify dangerous products, but what do you do if you’re tempted to snap up a bargain online? Read our guide to electrical equipment safety to find out…
You can potentially get a dangerous electric shock from a counterfeit electrical product. It can also overheat or cause a fire.
Dodgy electrical equipment can cause other problems too.
For example, Which? tested smart plugs from a variety of online retailers and found some of them were not only dangerous but could expose your confidential details to hackers.
Although online marketplaces are doing what they can to remove counterfeit listings from their websites, there are still suspicious products sold online.
Anyone can set up as an online seller and start their own store.
Although you may want to jump on a bargain as soon as you spot it online, take the time to check and see if it is all it appears to be…
Buy electrical equipment from an official retailer or a high street store where you can.
It may be more expensive, but you can hand your money over knowing that the product you are purchasing is authentic and safe.
If the price were overly low, many people would know they were buying a fake, so many online companies sell their counterfeit electrical products just below retail value.
A retailer knocking a few pounds off the price doesn’t necessarily mean the product is a fake, but do your due diligence and compare the price with other websites before you put it in your trolley.
Check the online reviews before you buy and see what other customers are saying. If there are lots of customers posting one-star reviews and saying that the product is a knock-off, it’s a red flag.
On the other hand, some unscrupulous companies may purchase fake reviews. Look out for glowing five-star reviews with bad spelling, grammar and fake-sounding profile names.
A co.uk web address doesn’t guarantee the seller is based in the UK.
Does the company not provide an address or only has a PO box?
It’s a sign your electrical equipment could be coming from overseas where safety-testing rules may be less strict.
You’ve checked the product online, and you’re confident it has come from a legitimate seller.
When your electrical equipment arrives, give it a quick visual check before you plug it in and start using it. Things to bear in mind include:
If you start using the electrical equipment and you can smell burning, see smoke or the casing feels hot to the touch, turn it off and unplug it straight away.
Electrical Safety First has created a useful Chrome extension called Check it out. This reviews online sellers on Amazon and eBay and lets you know if the product could potentially be counterfeit.
If in doubt at all about your brand new purchase, do not use it.
Contact the supplier and ask for a refund. If they refuse and you have used your credit card, you can hold the trader liable if you have spent over £100 on the product.
Also, report your product to your local trading standards team. They will be able to take action against the supplier to ensure they do not put people’s lives and homes at risk by continuing to sell faulty electrical products.
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