If you have bought a Hotpoint or Indesit washing machine since 2014 you may have one of the 20% or so of machines that are affected by a fault and are being recalled by the manufacturers, Whirlpool especially during Christmas time. Over half a million machines in Britain are affected.
The problem is that when the heating element in the machine is activated the extra current that runs through the machine can cause a component in the door lock system to overheat. According to Whirlpool, depending on the product features, this can cause a risk of fire. However, the company claims that this can only happen in “very rare” cases. Nonetheless, the company is recalling some 519,000 machines.
Seventy-nine fires are thought to have been caused by the fault, which develops over time according to Whirlpool, although “none had been significant enough to cause more than minor damage or cause any serious injuries.
Whirlpool has set up a model checker online although that has apparently crashed. Whirlpool apologised and said that this was due to technical issues from an independent system provider and that they understood that this was not related to traffic to the website. The system provider is working to fix the problem and the website should be up shortly. There is also a helpline – 0800 316 1442 – but that was initially telling callers it was “unobtainable”. Owners need to check the model number which is found on the inside of the door or on the back of the machine.
If your machine is on the affected list, you need to unplug it and not use it again until a Whirlpool engineer has repaired it. Repairs will not begin until early January at the earliest and it could be months before all customers’ machines have been fixed. Whirlpool has refused to offer refunds so that customer can go and buy another machine. For further information refer to the below link:https://www.bbc.co.uk/news/business-50811686
While it seems that no serious injuries have been caused, this is precisely the sort of reason that PAT testing is so vital, and this is exactly what we do at Hawkesworth Appliance Testing.